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The National Aged Care Advocacy Program

The National Aged Care Advocacy Program (NACAP) is a free and confidential service promoting the rights of people receiving aged care services and is funded by the Commonwealth Department of Health and Ageing.

The aim of the program is:

  • to provide you with information and advice about your rights and responsibilities
  • support you to be involved in decisions affecting your life
  • assist you to resolve problems or complaints in relation to aged
    care homes
  • promote the rights of older people to the wider community.

TARS is part of this National Advocacy Network and operates in N.S.W. only. If you live elsewhere and would like to contact agencies in other states or territories please see below for information on the National
Advocacy Network.

NATIONAL ADVOCACY NETWORK

There are organisations like TARS in each state of Australia. Collectively we are known as the National Advocacy Network.

Each one functions independently, and may work with different clients. The following list has the main contact for each state, as some states have regional offices.

South Australia

Aged Rights Advocacy Service (ARAS)

Address: 1st Floor, 45 Flinders Street, Adelaide SA 5000

Telephone: (08) 8232 5377 Freecall: 1800 700 600 Fax: (08) 8232 5388

E-mail: aras@agedrights.asn.au

Web: www.sa.agedrights.asn.au

(service for: older people or their representatives who are receiving community based services or living in Commonwealth subsidised aged care homes)

Victoria

Elder Rights Advocacy

Postal Address: Level 4, 140 Queen Street, Melbourne VIC 3000

Telephone: (03) 9602 3066 Freecall: 1800 700 600 Fax: (03) 9602 3102

E-mail: era@era.asn.au

A.C.T

A.C.T. Disability, Aged and Carer Advocacy Service (ADACAS)

Residential Address: 2 Atherton Street, Downer ACT 2602

Postal address: PO Box 144, Dickson ACT 2602

Telephone: (02) 6242 5060 TTY: (02) 6242 5065 Fax: (02) 6242 5063

Email: adacas@adacas.org.au

Web: www.adacas.org.au

(service for: people with disabilities, older people and their carers)

Northern Territory

Aged and Disability Rights Team (ADRT)

Darwin Community Legal Service

Residential Address: 8 Manton Street, Darwin NT 0800

Postal Address: PO Box 3180 Darwin NT 0801

Telephone: 08 8982 1111 Freecall: 1800 812 953 Fax: 08 8982 1112

Email: info@dcls.org.au

Web: www.dcls.org.au

(service for: people with disabilities, older people and their carers)

Western Australia

Advocare

Address: Level 3 Kings Complex, 517 Hay Street, Perth WA 6000

Telephone: 08 9479 7566 Freecall: 1800 655 566 Fax: 08 9479 7599

Email: advocare@iinet.net.au

Web: www.advocare.org.au

(service for: older people or their representatives who are receiving community based services or living in Commonwealth subsidised aged care homes)

Tasmania

Advocacy Tasmania Inc.

Residential Address: Suite 6, Mayfair in the Bay, 236 Sandy Bay Road Sandy Bay,
Tasmania, 7005

Postal Address: P.O. Box 426, Sandy Bay, Tasmania 7006

Telephone: (03) 6224 2240 Freecall: 1800 005 131 Fax: (03) 6224 2411

Email: advocacy@advocacytasmania.com.au

Web: www.advocacytasmania.com.au

(service for: people with disabilities, older people and their carers)

Queensland

Queensland Aged and Disability Advocacy Inc (QADA)

Residential Address: 121 Copperfield Street, Geebung Q'ld 4034

Telephone: (07)3637 6000 or 1800 818 338 Fax: (07) 3637 6001

Email: info@qada.org.au

Web: www.qada.org.au

(service for: older people or their representatives who are receiving community based services or living in Commonwealth subsidised aged care homes)

FOR MORE DETAILS ABOUT THESE ORGANISATIONS LOG ONTO THE NATIONAL ADVOCACY WEBSITE: www.sa.agedrights.asn.au/rights/home.html