The following may be of assistance:

Aged Care Information

The Aged Care Australia website is the Australian Government's premier website about aged care.
www.agedcareaustralia.gov.au
ph 1800 200 422

Aged Care Standards and Accreditation Agency

www.accreditation.org.au
(02) 9633 2099
or 1800 288 025

Alzheimers Assn (NSW Branch)

www.alzheimers.org.au
General enquiries (02) 9805 0100
Dementia Helpline 1800 639 331

Carers NSW

www.carersnsw.asn.au
1800 242 636 or (02) 9280 4744

Centrelink

www.centrelink.gov.au
Age Pension and Retirement 13 23 00
Financial Information Service Officers 13 23 00
Appointments 13 10 21
Disability, Sickness & Carers 13 27 17
Information in languages other than English 13 12 02

Continence Helpline

freecall 1800 33 00 66
- free, confidential advice and information from continence consultants

Combined Pensioners & Superannuants Association

www.cpsa.org.au
General enquiries 1800 451 488
or (02) 9281 3588

Community Legal Centres NSW Website

www.clcnsw.org.au

Council on the Ageing (NSW)

www.cotansw.com.au
General enquiries (02) 9286 3860

Dementia Behaviour Management Advisory Services (DBMAS)

Telephone asistance line
1800 699 799
- helping manage the care of people living in aged care facilities or in the community with dementia

Department of Health and Ageing

www.ageing.health.gov.au
General enquiries 1800 048 998
Aged Care Information Line 1800 500 853
Aged Care Complaints Scheme 1800 550 552
Commonwealth Carelink 1800 052 222
Commonwealth Carer Respite Centre 1800 059 059
Seniors Portal: www.seniors.gov.au

Department of Veterans' Affairs

www.dva.gov.au
General enquiries 133 254

Guardianship Tribunal NSW

www.gt.nsw.gov.au
General enquiries 1800 463 928
or (02) 9555 8500

National Information Centre on Retirement Investment (NICRI)

Postal Address: P.O. Box 1339 Fyshwick ACT 2609
Daytime phone: 02 6280 9977 or 1800 020 110
www.nicri.org.au
General enquiries 1800 020 110
or (02) 6280 9977
email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Ageing, Disability & Home Care

www.dadhc.nsw.gov.au
General enquiries (02) 8270 2000

NSW Dept. of Health

www.health.nsw.gov.au
Healthline 13 23 29

Fair Trading

www.fairtrading.nsw.gov.au
General enquiries (02) 9895 0111

Retirement Village Residents Association

Jan Pritchett - President (Phone: 9488 5410)
John Cooper - Vice President (Phone: 6559 6934)
Barbara Dillon - Treasurer (Phone: 4388 4699)
Malcolm McKenzie - Secretary (Phone: 4655 1622)
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
www.rvra.org.au

Office of the Protective Commissioner NSW

www.lawlink.nsw.gov.au/opc
General enquiries 1300 360 466
or (02) 9265 3131

NSW Trustee and Guardian

www.lawlink.nsw.gov.au/opc
General enquiries 1800 451 510
or (02) 9265 3184

Seniors Information Service

www.seniorsinfo.nsw.gov.au
All enquiries 13 12 44

The Office of the Aged Care Commissioner

www.agedcarecommissioner.net.au/
Ph 1800 500 294 (free call)
facsimile on (03) 9663 736
email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Complaints, advocacy & discrimination

Elder Abuse Prevention Association

www.eapa.asn.au/
(03) 8562 2202
or Fax (03) 9543 9773
5a Hartnett Close
Mulgrave, VIC, 3170

Aged Care Complaints Scheme

www.ageing.health.gov.au
Enquiries 1800 550 552

Anti-Discrimination Board of NSW

www.lawlink.nsw.gov.au/adb.nsf
Enquiries 1800 670 812
or (02) 9268 5522

Centrelink, Customer Relations Line

www.centrelink.gov.au
Enquiries 1800 050 004

Human Rights & Equal Opportunity Commission

www.hreoc.gov.au
Enquiries 1300 369 711

Health Care Complaints Commission

www.hccc.nsw.gov.au
Enquiries 1800 043 159
or (02) 9217 7444

Law Access NSW

Provides free telephone legal information, advice and referrals to other services, including to your nearest Legal Aid NSW office, Community Legal Centres, private lawyers and other organizations that can help.
Tel and TTY: 1300 888 529 (cost of local call)
www.lawaccess.nsw.gov.au

Legal Aid NSW

Provides legal aid and other legal services to disadvantaged people. Assists socially and economically disadvantaged people to understand and protect their rights. There are 21 Legal Aid Offices in NSW.
Tel: head office 02 9219 5000
www.legalaid.nsw.gov.au

People With Disabilities NSW (PWD)

www.pwd.org.au
Enquiries 1800 422 025, 1800 422 015
or (02) 9319 6622

Tenants Union of NSW

www.tenants.org.au
(02) 8117 3750, hotline 1800 251 101

Welfare Rights Centre

www.welfarerights.org.au
Enquiries 1800 226 028
or (02) 9211 5300

Do you or someone you know have trouble using the telephone?

The National Relay Service

TTY 1800 555 630, Voice 1800 555 660, Fax 1800 555 690
www.relayservice.com.au