Useful links

The following may be of assistance.

• Advocare and APEA, WA

  Postal address: Unit 1/190 Abernethy Rd, Belmont, WA, 6104
  www.advocare.org.au
  (08) 9479 7566
  email at mkepert@advocare.org.au

• Aged Care Standards and Accreditation Agency

  www.accreditation.org.au
  (02) 9633 2099
  or 1800 288 025

• Alzheimers Assn (NSW Branch)

  www.alzheimers.org.au
  General enquiries (02) 9805 0100
  Dementia Helpline 1800 639 331

• Carers NSW

  www.carersnsw.asn.au
  1800 242 636 or (02) 9280 4744

• Centrelink

  www.centrelink.gov.au
  Age Pension and Retirement 13 23 00
  Financial Information Service Officers 13 23 00
  Appointments 13 10 21
  Disability, Sickness & Carers 13 27 17
  Information in languages other than English 13 12 02

• Combined Pensioners & Superannuants Association

  www.cpsa.org.au
  General enquiries 1800 451 488
  or (02) 9281 3588

• Council on the Ageing (NSW)

  www.cotansw.com.au
  General enquiries (02) 9286 3860

• Department of Health and Ageing

  www.ageing.health.gov.au
  General enquiries 1800 048 998
  Aged Care Information Line 1800 500 853
  Aged Care Complaints Investigation Scheme 1800 550 552
  Commonwealth Carelink 1800 052 222
  Commonwealth Carer Respite Centre 1800 059 059
  Seniors Portal: www.seniors.gov.au

• Department of Veterans' Affairs

  www.dva.gov.au
  General enquiries 133 254

• Guardianship Tribunal NSW

  www.gt.nsw.gov.au
  General enquiries 1800 463 928
  or (02) 9555 8500

• National Information Centre on Retirement Investment

  Postal Address: P.O. Box 1339 Fyshwick ACT 2609
  Daytime phone: 02 62809977 or 1800 020 110
  www.nicri.org.au
  General enquiries 1800 020 110
  or (02) 6280 9977
  email at mkepert@advocare.org.au

• Ageing, Disability & Home Care

  www.dadhc.nsw.gov.au
  General enquiries (02) 8270 2000

• NSW Dept. of Health

  www.health.nsw.gov.au
  Healthline 13 23 29

• Fair Trading

  www.fairtrading.nsw.gov.au
  General enquiries (02) 9895 0111

• Office of the Protective Commissioner NSW

  www.lawlink.nsw.gov.au/opc
  General enquiries 1300 360 466
  or (02) 9265 3131

• NSW Trustee and Guardian

  www.lawlink.nsw.gov.au/opc
  General enquiries 1800 451 510
  or (02) 9265 3184

• Seniors Information Service

  www.seniorsinfo.nsw.gov.au
  All enquiries 13 12 44

• The Office of the Aged Care Commissioner

  www.agedcarecommissioner.net.au/
  Ph 1800 500 294 (free call)
  facsimile on (03) 9663 736
  email at info@agedcarecommissioner.net.au

• Retirement Village Association

  www.rva.com.au
  General enquiries (02) 9747 4732

Complaints, advocacy & discrimination

• Elder Abuse Prevention Association

  www.eapa.asn.au/
  (03) 8562 2202
  or Fax (03) 9543 9773
  5a Hartnett Close
  Mulgrave, VIC, 3170

• Aged Care Complaints Investigation Scheme

  www.ageing.health.gov.au
  Enquiries 1800 550 552

• Anti-Discrimination Board of NSW

  www.lawlink.nsw.gov.au/adb.nsf
  Enquiries 1800 670 812
  or (02) 9268 5522

• Centrelink, Customer Relations Line

  www.centrelink.gov.au
  Enquiries 1800 050 004

• Human Rights & Equal Opportunity Commission

  www.hreoc.gov.au
  Enquiries 1300 369 711

• Health Care Complaints Commission

  www.hccc.nsw.gov.au
  Enquiries 1800 043 159
  or (02) 9217 7444

• Law Access NSW

  Provides free telephone legal information, advice and referrals to other services, including to your nearest Legal Aid NSW office, Community Legal Centres, private lawyers and other organizations that can help.

  Tel and TTY: 1300 888 529 (cost of local call)
  www.lawaccess.nsw.gov.au

• Legal Aid NSW

  Provides legal aid and other legal services to disadvantaged people. Assists socially and economically disadvantaged people to understand and protect their rights. There are 21 Legal Aid Offices in NSW.

  Tel: head office 02 9219 5000
  www.legalaid.nsw.gov.au

• People With Disabilities NSW (PWD)

  www.pwd.org.au
  Enquiries 1800 422 025, 1800 422 015
  or (02) 9319 6622

• Tenants Union of NSW

  www.tenants.org.au
  (02) 8117 3750, hotline 1800 251 101

• The Aged-care Rights Service (TARS)

  1800 424 079
  or (02) 9281 3600

• Welfare Rights Centre

  www.welfarerights.org.au
  Enquiries 1800 226 028
  or (02) 9211 5300

• Retirement Village Residents Association (Inc)

  An independent association of retirement village residents interested in residents issues.
  Ph Secretary 9773 0462

• Do you or someone you know have trouble using the telephone?

  The National Relay Service

  
  TTY 1800 555 630, Voice 1800 555 660, Fax 1800 555 690
  www.relayservice.com.au